More Than Just an Equipment Supplier: How CK International Offers a Complete Package for Retail Distribution Centres

Fully automatic baler installation

More Than Just an Equipment Supplier: How CK International Offers a Complete Package for Retail Distribution Centres

If you want to manage your waste more efficiently, it's not just a case of putting in new equipment and hoping for the best. You need a partner who can advise on the best solution for your business and can offer an all-encompassing service.

Several years ago, we began working alongside a leading online retailer, with various warehouse and distribution sites located in the UK & Europe. The objectives regarding their waste management were to increase productivity, reduce power consumption and avoid costly machine downtime. Each site has different waste management requirements, so they required bespoke, innovative solutions.

Impressive Results

The results speak for themselves. With our help, this particular customer has increased bale density & weights, increased throughput and reduced power consumption by 50%. As the requirements for each site varies, there has been a wide range of machines installed, such as vertical and semi-automatic balers, waste compactors and fully automatic balers. All machines installed are compacting material such as cardboard, general waste and plastic.


How They Achieved This

As a  market leader in waste compaction solutions, we were able to offer a complete package to meet the customer’s needs. We not only manufacture the waste compaction equipment, but our in-house design team works closely with the customer to develop innovative, bespoke design solutions. Our nationwide coverage of engineers has ensured that machine downtime has been kept to a minimum and our unique data management system means that we can remotely log in to machines and check for faults before an engineer even arrives on site!

Enhanced Service Level Agreements

Our company has provided the customer with enhanced Service Level Agreements and specified response times. Our expert team of field engineers handle set-up, installation, training, commissioning, repair and maintenance. And the office-based team of experts are instrumental in organising and keeping everything running for the field engineers and the customer. This has resulted in significant improvements in productivity at each site.

Retailer-5Remote Management

We have supplied the CK Connect Service Management Software for all sites that have CK equipment installed.  This remote management system allows users to log a support call, day or night, which notifies one of our CK engineers. It also allows remote login and access to:

  • Real-time reports
  • Training documents
  • Service sheets for equipment in a fleet
  • Invoices
  • KPI reports showing the total cost of maintenance and breakdowns by site and by asset.

This is ideal for site managers as all reports and documents are stored online and available at all times.

Andrew Smith, UK & EU Commercial Manager at CK International comments, "It is down to the entire team at CK International that we are able to provide a "one-stop-shop" like this. These projects highlight the fantastic people we have, from the design engineers who come up with the solutions to the service teams who are always willing to go above and beyond for customers. It is thanks to them that our customers can have complete confidence in us to provide these levels of service."